Who we are
This website is owned and operated by The Marketing Men Consultancy Ltd
We are registered in England and Wales under registration number 10780553, and our registered office is 8 Glasshouse Studios, Fryern Court Road, Fordingbridge, Hampshire SP6 1QX
You can contact us by writing to the business address given above, by using our website contact form, by email to mailto: [email protected] or by telephone on +44 (0)1425 411147
How we collect information about you
There are several ways we may collect information about you. These include:
1.When you provide it to us by getting in contact (phone/email/web)*
- When you subscribe to our services or place an order with us
- If you are studying a TMM course, our training platform https://the-marketing-menu.teachable.commay share information with us.
- When you report a problem with TMM website or any of its services
6.Phone calls may be recorded for the resolution of any disputes. Recordings are retained for 3 months and access is restricted to the management team.
What information we collect about you
Security of your information
TMM respects your data and has taken appropriate technical and organisational measures to ensure we have mitigated against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data.
Do you collect any special category data?
TMM does not collect special category data as a matter of course. However, individuals may on occasion supply health-related information in relation to delivery of services by TMM. For example, studying members may share such information should they require reasonable adjustments on health grounds for the completion of TMM courses, or where an emergency deferral to an alternative assessments session is necessary. Dependent on the type of application, this information may be received directly from the member, or they may disclose this to their tutor. The information is retained only as long as is necessary and is processed solely for this purpose.
How we use your information and the legal basis for this
Your information is used to process your purchases, deliver our services and contact you, as well as to improve the website experience for our users.
When you purchase from us, we may collect the following information: name, phone number, email address, address, billing address, company name (if applicable), VAT number (if applicable). If you don’t provide this information, you won’t be able to purchase from us or enter into a contract with us. In these instances, we process your personal data because it is necessary for the performance of a contract with you, or in order to take steps at your request to enter into a contract.
When you send us an enquiry or purchase from us, you can opt in to receive marketing communications in relation to our products and services by ticking the relevant boxes. We will then send you the relevant marketing communications until such time that you remove your consent. In these instances, processing is performed on the basis of your consent.
Similarly you are also granted access to our Private Facebook Group The Marketing Menu Executive Forum, as a Facebook user you are able to remove your access to this platform or you may contact us if you have been unable to do so by emailing [email protected]stating “Facebook Removal” in the email subject.
As such, from time to time, we’ll email you with student/member-only communications that invite you to make the most of your membership. In these instances, processing is performed on the basis of your consent. In addition to this, we’ll also contact you with important operational information regarding your membership (for example, when it’s time to pay your annual membership fee). In these instances, we process your personal data because it is necessary for the performance of a contract with you.
From time to time we will email you marketing materials and student/member-only communications that invite you to make the most of your membership or marketing opportunities. These are run on our remote third party CRM through ActiveCampaignunder GDPR, we expect to able to continue to rely on their EU-U.S. PRIVACY SHIELD certification in order to transfer any lawfully obtained personal data to ActiveCampaign for our Services. You may find more details on their Privacy Shield Certification at https://www.privacyshield.gov/participant?id=a2zt0000000GnH6AAK
Who we share your data with
We will only share your data with third parties for the purposes of delivering our services, fulfilling any contracts we enter with you, where required by law or to enforce our legal rights.
The Marketing Menu Consultancy Ltd contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described above. These service providers may change or we may contract with additional service providers to better accommodate our customers. The Marketing Menu Consultancy Ltd affiliates may provide services to you or to your local The Marketing Menu Consultancy Ltd affiliate and may receive personal data about you. If we transfer your personal data to affiliates or third parties, we require the recipients of your personal data to safeguard your personal data using administrative, technical and security procedures; however, your personal data will also be subject to the laws of the jurisdiction governing our affiliate or the third party.
Third party communications
The Marketing Menu Consultancy Ltd does not disclose personal data with third parties for their own use without your permission. However, in some cases, The Marketing Menu Consultancy Ltd may be required to share information as a result of applicable law. For example, The Marketing Menu Consultancy Ltd may be required to disclose information as a result of a court order, subpoena or warrant. In addition, we may, subject to applicable law, voluntarily provide information in order to assist in a law enforcement investigation or where the disclosure is necessary to protect our systems, our business or the rights of others.
Only when necessary to deliver our services and run our business, we share your information with various providers who will act as data processors. These include:
Telephone and email providers
- Payment processing providers
- IT service providers
- Hosting providers
- Mailing houses and print/fulfilment companies
Member benefit providers
TMM will only disclose your information to print and fulfilment companies who are conducting business on TMM’s behalf and only for an agreed purpose.
TMM does not store credit/debit card details nor does it share financial details with any third parties. However, it may (in appropriate circumstances) use certain other companies to provide services to you, such as a credit card processing company or a Direct Debit service. These companies do not retain, share, store or use personal information for any purposes other than to provide this service to TMM.
Sharing your information for legal reasons
TMM will share your information when required to do so in order to comply with a common law or statutory obligation. For example, this may include information surrounding criminal acts or threats to public security.
Transfer of your information outside the European Economic Area (EEA)
If you are a member of a non-EEA TMM Region or registered with a study centre outside of the EEA, information that TMM collects may be transferred to that Region or study centre, which may not have data protection laws in force equivalent to those within the EEA. TMM will nevertheless take steps to ensure that personal data transferred is adequately protected.
Outside of the circumstances described above, we will not transfer your personal data to any country outside the EEA.
How long we retain your data
We will keep hold of your data for no longer than necessary. The length of time we retain it will depend on any legal obligations we have (such as tax recording purposes), the nature of any contracts we have in place with you, the existence of your consent or our legitimate interests as a business.
When you purchase from us, for example training, events and so on, we retain that information for a period of six years following the end of the financial year during which you purchased from us. It is our legal obligation to keep these records for tax purposes.
Unless you provide consent for future contact during your enquiry, we will keep your information for as long is required to respond and complete your enquiry, and for a further 12 months, before deleting your information.
Membership information will be retained for a period of 2 years from your last renewal date in order to verify your member status and recent history or to allow you to re-join as a Member.
Profiling and automated decision making
Details on your interactions with TMM may be used to review the relevance and quality of the products and services we offer. However, we do not undertake any automated profiling or automated decision-making processes.
Subject to certain limitations, you have the right to:
1.Request a copy of the information we hold about you and be told about its use.
- Request that TMM rectifies or deletes your information, or restricts processing if you have concerns over its accuracy, deletion or fair and lawful use.
3.Object to the processing of your personal data, based on your particular situation, where this processing is based on the legitimate interests of TMM, where it involves direct marketing, or where it is completed for research or statistical purposes.
Right to be forgotten
According to GDPR Article 17, individuals can request that their data be erased under certain specific circumstances. These circumstances include, but are not limited to:
- When the data no longer needs to be processed for the original reason it was collected
- When the individual withdraws consent
- When the data was processed unlawfully
Your choices and opting-out
All of our non-operational communications contain an unsubscribe link and you can manage your preferences at any time online within student portal of the https://the-marketing-menu.teachable.com/ section of our website.If you no longer wish to receive our newsletters and/or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communications or by emailing us at [email protected]Please type “Opt-Out” in the subject-line.
The Marketing Menu Consultancy Ltd is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. The Marketing Menu Consultancy Ltd does not knowingly collect information from children under the age of 13 and The Marketing Menu Consultancy Ltd does not target its websites to children under 13.
Keeping your information secure
The Marketing Menu Consultancy Ltd does not guarantee or warrant the security of our servers nor can we guarantee that information you supply through The Marketing Menu Consultancy Ltd website will not be intercepted while being transmitted over the Internet. We follow generally accepted industry technical standards to protect the personal data submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as credit card information) on our registration or order forms, we encrypt that information using secured socket layer technology.
In the event that The Marketing Menu Consultancy Ltd goes through a business transition, such as a merger, acquisition by another company or sale of all or a portion of its assets, your personal information will likely be among the assets transferred.
Terms and Conditions
Concerns and complaints
If you have concerns or questions over the collection, storage or processing of your data, you are encouraged in the first instance to contact a member of TMM to discuss and resolve any issues.
Alternatively, you can write directly to the Chief Data Officer at:
The Marketing Men Consultancy Ltd c/o 8 Glasshouse Studios, Fryern Court Road, Fordingbridge, Hampshire SP6 1QX or email[email protected]
You also have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO). Contact details for the ICO are available here.