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Building Trusted Relationships in Business

Effective communication is 20% what you know and 80% how you feel about what you know. - Jim Rohn

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This course will help you develop better relationships through active listening and effective questioning techniques. We also look at how body language plays a vital role in understanding how well we are communicating. Finally, we all need tact at difficult times so how do we best convey this especially if we are feeling under pressure ourselves. The course provides you with a logical structure, guidelines, tips and practical exercises to help you develop and hone your skills.

The second section considers how to value personality styles to build rapport with those we believe different to ourselves so that we can empower others and work with everyone's strengths in mind.


Your Trainer


Nicky Matthews
Nicky Matthews

Nicky runs Media Box Marketing and is a Chartered Institute of Marketing marketer. A hands-on marketer with a no-nonsense approach her career includes sales, corporate business development, personal development training, marketing, and communications. As well as this she has set up and sold a mail order limited company and chaired a local, national award winning children’s charity.

It is said she likes barefoot boogies and yoga on the beach, guess she’s a hippy chick at heart.


Course Curriculum


  Building Trust With Effective Listening
Available in days
days after you enroll
  Building Trust By Understanding Body Language
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts once you enrol​. It is a completely self-paced online course - you decide when you start and when you finish. We recommend that you put aside 2 hours a week and leave time between lectures to implement what you have learned. Ideally, the course should take no longer than 4-6 weeks to complete. If you want to move faster that is up to you but practical application is key.
How long do I have access to the course?
How does 365-day​ access sound? After enrolling, you have unlimited access for a whole year - across any and all devices you own.
What if I am unhappy with the course?
Of course! We stand behind the content we teach 100%. Here’s the thing – we are providing you instant access to many hours of knowledge and a system that needs to be followed for success. If you feel that after you have completed two modules (we can see your progress! ) and complete those worksheet sessions within 30 days, and still feel that you have not gotten your money’s worth, we will give a full refund. Be certain; we will hold you accountable on the last point – you have to do the work to be eligible for a refund. We would like to speak with you on the phone or Skype to understand the situation before submitting the refund so that we can learn what improvements we can make. We are helping you to change your business outlook, and our primary goal is your success. If a tough conversation is needed to get you there, we are glad to have it.
Is training delivered live?
All Bite-Sized Courses are via recorded videos and audio. You can go at your own pace and access the training anytime, from anywhere you have an internet connection! We do live training on the private Facebook member community via Facebook Live and may use a webinar platform from time to time depending on the type of content being delivered. All live training is uploaded to the platform for you to watch at your convenience.
I need to know more
If you have more questions please visit the FAQ section on the website for detailed information.

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